Return & Refund Policy

Returns & Refund Policy

Last updated: January 20, 2026

At Devlin and Company, we offer a combination of print-on-demand products and ready-to-ship (non–print-on-demand) items.

Please review this policy carefully before placing your order. By completing a purchase on our website, you agree to the terms outlined below.

Print-on-Demand Items

All items that feature sayings, graphics, artwork, or custom designs are produced using print-on-demand fulfillment.

This includes, but is not limited to:

  • Graphic t-shirts and apparel

  • Mugs, drinkware, and tumblers

  • Accessories featuring sayings or designs

  • Home or gift items printed with artwork or text

These products are created specifically for each order and are not pre-made or stocked inventory.

Because print-on-demand items are custom produced, all print-on-demand sales are final, except in cases of manufacturing defects or fulfillment errors.

We do not accept returns or exchanges for print-on-demand items due to:

  • Incorrect size selection

  • Color preference

  • Customer ordering errors

  • Buyer’s remorse or change of mind

Please review sizing charts and product descriptions carefully prior to placing your order.

 

Damaged, Defective, or Incorrect Print-on-Demand Items

If your print-on-demand item arrives damaged, defective, misprinted, or incorrect, please contact us within 3 days of delivery.

Your claim must include:

  • Your order number

  • Clear photos showing the issue

Once the issue is confirmed, a replacement or refund will be issued at our discretion, in accordance with our fulfillment partner’s policies.

Claims submitted after 3 days of delivery may not be eligible for resolution.

 

Non–Print-on-Demand (Ready-to-Ship) Items

Eligible non–print-on-demand items may be returned for store credit only under the following conditions:

  • Return request must be submitted within 14 days of delivery

  • Items must be:

    • Unused and unopened

    • Free from damage or signs of use

    • In original packaging, if applicable

Items that do not meet these requirements will not be accepted.

Final Sale Items

The following items are final sale and not eligible for return, exchange, or store credit:

  • All print-on-demand and made-to-order items

  • Sale or discounted items

  • Accessories marked final sale

  • Seasonal or holiday merchandise

  • Items labeled “Final Sale”

 

Store Credit

Approved returns for eligible non–print-on-demand items will be issued as store credit only.

  • Store credit has no cash value

  • Store credit does not expire

  • Store credit may not be redeemed for cash or refunded to the original form of payment

 

Return Shipping

  • Customers are responsible for return shipping costs for eligible non–print-on-demand items

  • Original shipping charges are non-refundable

  • We are not responsible for lost or damaged return packages

 

Undeliverable or Refused Packages

Orders returned due to:

  • Incorrect or incomplete shipping address

  • Refused delivery

  • Failure to retrieve the package from the carrier are not eligible for refunds.

Reshipment may require additional shipping fees.

Questions

If you have questions regarding this policy, please contact us at:

info@shopdevlinandco.com

 

Thank you for supporting our small business. Your support allows our family to continue building Devlin and Company with faith, care, and integrity. We truly appreciate every order.